The myBBF storefront was established to give our readers and subscribers accessories that reflect our trend reports. All policies below refer to merchandise purchased through the myBBF storefront. These items all have the label “myBBF” in the product name. Many of our “myEssentials” are redirected to third party ecommerce sites. All items absent of the label “myBBF” in the title are third party products. My Beauty and myBBF.com are not responsible for the policies and actions of the sites that sell third party products.
We guarantee your satisfaction. In addition, you are under no obligation to keep any shipment you do not want. Simply return any UNUSED products within 30 days and your account will be credited within three business days after we receive them.
Please contact us for any reason at myfriends@mybbf.com or 203-438-4023. A representative will get back to you within one business day.
As per Our Guarantee, you may return any UNUSED products within 30 days and your account will be credited within three business days after we receive them. We regret that we cannot refund items that show clear signs of usage.
To keep our prices as low as possible, we will not issue a credit for shipping. The cost of shipping, both receiving and returning the item is the customer’s responsibility.
We highly recommend sending an email to myfriends@mybbf.com if you are sending an item back.
All returns should be sent to: My Beauty 126 Indian Cave Road Ridgefield,CT 06877 Attn: Returns Department
All shipments being made to Connecticut will be taxed. Items shipped outside of Connecticut are exempt from retail tax. Many states, however, are asking you to declare these retail purchases on your personal taxes forms.
My Beauty has a flat shipping rate of $6, regardless of your purchase total. Packages that are marked for next day or second day service will be charged the rate indicated by UPS.com. This exact rate will be on your invoice before you confirm your order.
Most items are shipped UPS ground and will be delivered within 3 to 5 business days of your order. Please keep in mind that orders made after 3 pm EST, on a holiday, or weekend, will not be processed until the following business day.
My Beauty often promotes single items to thousands of our customers. If we run out of quantity, and the website does not reflect that the item is backordered, the item will be labeled as such on the invoice (B/O). We will notify you within 48 hours via email of this updated status. If we are unable to replenish our stock within 5 business days, a credit will be issued. Customers also have the right to request a credit on backordered items if they do not wish to wait.
If your order indicates a backorder (B/O), we will try to get this item to you as soon as possible. Many times we receive calls from people who think they have been short shipped, when in fact the item is on back order.
If your paperwork indicates an item was shipped, and it was not in your box, give us a call. Most items are shipped via UPS. If you receive a box that looks visibly damaged, do not sign for it. Examine the contents to see if any items are damaged. If you sign a UPS, Fed Ex or Truck receipt without noting damage or missing cartons, no claim will be issued to you. There is no doubt that shipments get lost or damaged, but we cannot help you if you sign for the shipment without noting damage.
Customers may cancel an order and receive their full refund, including shipping, if the package has not yet been shipped. If you would like to cancel your order, we suggest you call 203-438-4023 to communicate this desire. If you cancel your order after your package has been shipped, your transaction now falls under the Return and Refund policy.
We don’t like them so we don’t have them!
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